RETURN POLICY
Last Updated August 11th 2022
Thank you for your purchase at Tilly’s Till Rolls. We hope you are happy with your purchase. However, if you’re not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
Returns
All returns must be returned to us within fourteen (14) days of the purchase date. All returned items must be in a new and unused condition.
Return Process
To return an item, please email customer support at orders@tillystillrolls.co.uk to obtain a Return Merchandise Authorisation (RMA) number by providing us with an order number and which items you’d like to return. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Tilly’s Till Rolls
Venture Ecom Limited
First Floor
Spa Court
Spa Lane
Starbeck
Harrogate
North Yorkshire
HG2 7JF
Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your bank account statement. We will notify you by e-mail when your return has been processed.
Exceptions
For defective or damaged products, please contact us at orders@tillystillrolls.co.uk to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at: orders@tillystillrolls.co.uk